Implementing Cisco Unified Messaging : 642-105 Exam

642-105 IUM
Implementing Cisco Unified Messaging

Exam Number: 642-105
Duration: 75 minutes 55-65 questions
Available Languages: English
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Exam Description Special Prerequisite Exam Topics Recommended Training Additional Resources
Exam Description
The 642-105 IUM Implementing Cisco Unified Messaging exam tests a candidate’s knowledge of how to install, configure, maintain and troubleshoot Cisco Unified Messaging. Candidates can prepare for this exam by taking the AUM and IUM Administering Cisoc Unified Messaging and Implementing Cisco Unified Messaging courses.

Special Prerequisite
Cisco Unity Support Specialist can install, configure, operate and maintain a Cisco Unified Messaging 5.0 system in both stand-alone voice mail and unified messaging environments. It is highly recommended that candidates for certification also have experience and knowledge in Microsoft Exchange, Lotus Domino and Linux environments.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Install Cisco Unity System to meet end-user requirements
Use the Cisco Unity Installation and Configuration Assistant to install the Unity System on a Microsoft Server
Set up the appropriate Microsoft Windows server components to support Cisco Unity System in either a voicemail or unified messaging environment.
Use the Cisco Unity Server Preparation Assistant to prepare and validate the server readiness for the Unity System installation.
Choose the appropriate desktop messaging interface for client machines based on customer requirements (IMAP, Inbox, vmo, duc)
List the steps to perform a Cisco Unity System installation.
Set up the appropriate integration between Cisco Unity and a telophone system

Configure Cisco Messaging Systems to customer requirements
Configure Cisco Unity global settings to meet requirements.
Configure telephone user interface account policies, subscriber classes of service, and subscriber templates to prepare system for user account entry.
Add new users to the Cisco Messaging System and verify functionality
Import user accounts into the Cisco Messaging System and verify functionality.
Configure autoattendant, voicemail and audiotext applications to meet requirements.
Configure Cisco Unity digital networking.
Configure voice recognition
Explain the necessary configuration options to provide for system failover

Configure Cisco Unity System to interopt with other messaging systems
Configure Cisco Unity delivery location objects to communicate with other messaging systems
Use configuration manager utility to setup and add interoperability accounts to either an Exchange or Domino messaging server.
Test and verify the interoperability of the Unity System with the non-Cisco messaging system.
Configure Cisco Unity Connection to interopt with Cisco Unity
Configure networking subscribers

Maintain an installed Cisco Messaging System
Use Disaster and Recovery Tools to perform backup and restore procedures.
Use appropriate utilities to optimize data base performance.
Apply service packs and virus patches as appropriate.
Perform system and feature upgrades as necessary.
Use appropriate reports and utilities to maintain a properly functioning Cisco Unity System.

Troubleshoot and repair Cisco Messaging System installations
Use the appropriate reports and utilities to troubleshoot Cisco Messaging System problems.
Take the appropriate steps to repair identified Cisco Messaging System failures.
Test and verify Cisco Messaging System configuration changes.

Administer Cisco Messaging Servers
Generate and interpret Cisco Messaging Server reports.
Use appropriate Cisco Messaging Server utilities to perform moves, adds and changes

Exam Number/Code: 642-105
Exam Name:Implementing Cisco Unified Messaging

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QUESTION 11:
Your customer has asked you to install a 24 port Cisco Unity 5.0 voicemail only system
with the message store on box. Which three combined software applications does Cisco
Unity support in this configuration? (Choose three.)
A. MSDE Server 2000
B. Windows Server 2003
C. SQL Server 2000
D. Exchange Server 2003
E. Exchange Server 2007
F. Exchange Server 2000
Answer: B,C,D
QUESTION 12:
An organization with three Cisco Unity servers recently merged with another
organization using a Nortel Meridian voice mail system. The organization set up a VPIM
delivery location on one Cisco Unity server only. Can the other two Cisco Unity servers
send VPIM messages?
A. No, you must install the Cisco Unity Voice Connector for Microsoft Exchange on the
other servers.
B. Yes, but only if they build the VPIM subscribers.
C. No, you must build VPIM delivery locations on every Cisco Unity server.
D. Yes, if the other servers set their primary location search options to the Global
Directory.
Answer: D
QUESTION 13:
An organization has two Cisco Unity servers. The PBXs being used are not networked
and do not have overlapping dial plans. The customer has requested that subscribers be
able to address messages to subscribers stored on either Cisco Unity server. How should
642-105
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this be accomplished?
A. Configure a Delivery Location ID and the Subscriber Search field.
B. Set the directory handler search option to search the entire directory and primary
location ID.
C. Set the subscriber search to Global Directory and configure the primary location dial
ID
D. Set the required dialing domain and configure it for Global Directory.
Answer: C
QUESTION 14:
After installing and debugging Cisco Unity Bridge, you run the Bridge Analog Network
And Node Analyzer. You view the call traces and find that there are errors logged. What
is the recommended course of action?
A. Use the port status monitor to check the analog port capacity.
B. Execute the Event Monitoring Service for more in-depth diagnostics.
C. Run Bridge Directory Synchronization in the Cisco Unity Diagnostic Tool.
D. Run BANANA at least daily to learn what ratio of errors is “normal.”
Answer: D
QUESTION 15:
Your customer is attempting to add VPIM subscribers and is receiving an error that they
must first perform which of these tasks?
A. Configure the Voice Connector.
B. Configure the VPIM delivery location object.
C. Configure the VPIM account.
D. Configure the primary location object.
Answer: B
QUESTION 16:
The Cisco Unity DbWalker Utility can test for all of the following items except:
A. first time enrollment status
B. broken call handler “links”
C. empty private distribution lists
D. orphaned call handlers
Answer: A
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QUESTION 17:
Your customer wants to allow auto attendant callers to reach the Sales Conference Room
but does not want to give that telephone a mailbox. Using best practices, how does one
accomplish this?
A. Associate a one-key dial to the Caller System Transfer action in the opening greeting.
B. No action required since the caller only needs to dial the extension of the room at the
opening greeting.
C. Create a mailbox-associated extension for that telephone.
D. Build an Internet subscriber with Transfer turned on.
Answer: A
QUESTION 18:
A customer moved from G.711 to G.729A codec. Users now notice a difference between
the audio quality of voicemail prompts and messages. Which utility could alleviate this
problem?
A. Audio Stat
B. Set Wav Format
C. Codec Converter
D. Audio Text Manager
Answer: B
QUESTION 19:
From which source can the Cisco Security Agent be installed?
A. Cisco Unity Installation DVD 1
B. Cisco Security Agent must be downloaded separately from cisco.com
C. Cisco Unity Server Update Wizard
D. Cisco Unity Service Packs (Cisco Unity System Preparation Assistant)
Answer: C
QUESTION 20:
Your customer wants to have a backup server that will come on line when the first server
has too many calls or if there is a hardware or software failure on the primary server.
Your coworker has configured the secondary server as both the call-traffic overflow
server and the failover server. Which action should you take next?
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A. Verify that the secondary server is licensed to be a call-traffic overflow server through
license pooling.
B. Install the failover monitor to keep track of the failover connection and disable the
automatic failover option.
C. Reprogram the phone system to process all calls on the primary server until a system
failure. Call overflow is not supported on the secondary server.
D. Verify that the Cisco Unity Message Repository is operating on both servers.
Answer: C

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