Actualtests 642-162
IP Contact Center Express Implementation Exam : 642-162 Exam
642-162 IPCCX
IP Contact Center Express Implementation Exam
Last day to test March 16, 2008
Exam Number: 642-162
Associated Certifications: IP Contact Center Express Specialist
Duration: 75 minutes (65-75 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express 4.x software and hardware
Describe the process to configure Unified Contact Center Express 4.x software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express 4.x Application Editor
Describe the process of provisioning Unified Contact Center Express 4.x applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express 4.x user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express 4.x
Identify process and tools available for monitoring system operations in Unified Contact Center Express 4.x
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
Exam Number/Code: 642-162
Exam Name:IP Contact Center Express Implementation Exam
“IP Contact Center Express Implementation Exam”, also known as 642-162 exam, is a Cisco certification. With the complete collection of questions and answers, Actualtests has assembled to take you through 70 Q&As to your 642-162 Exam preparation. In the 642-162 exam resources, you will cover every field and category in IP Communications helping to ready you for your successful Cisco Certification.
Free Demo DownloadActualtests offers free demo for 642-162 exam (IP Contact Center Express Implementation Exam). You can check out the interface, question quality and usability of our practice exams before you decide to buy it.
Exam DetailsThe Cisco IP Contact Center Express Implementation 642-162 IPCCX is the exam associated with the Cisco IP Contact Center Express Specialist certification. Candidates can prepare for this exam by taking the Cisco Unified Contact Center Express Deployment (UCCXD) course. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/IPCCX 4.0 and 4.5 deployments. Topics covered include customer capacity and feature requirement planning, configuration and ordering tools, installation and configuration of IPCCX servers and clients, using the application editor, troubleshooting and monitoring the system, patching, upgrading, and licensing.
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QUESTION 11:
What features are supported in a license for IPCC Express 4.0 Enhanced? (Choose three.)
A. database integration
B. prompt and collect
C. VoiceXML
D. read HTTP and XML Documents
E. announcements
Answer: B, D, E
QUESTION 12:
What types of orders are exempt from using the IPCC Express Configuration and
Ordering Tool?
A. orders for coresident deployments
B. orders for adding more seats
C. orders for upgrading from standard
D. orders with less than five seats
E. all orders require using the IPCC Express Configuration and Ordering Tool
Answer: E
QUESTION 13:
Which three of the following are valid CRS deployment scenarios? (Choose three.)
A. High Availability CRS Engines running on hardware from different server classes
B. High Availability CRS Engines running on similar hardware from the same server
class but from different vendors
C. High Availability CRS Engines and database and a simplex Recording Server
D. High Availability CRS Engines and four simplex VoIP Monitoring Servers
E. CCM co-resident deployment on an MCS 7815
Answer: B, D, E
QUESTION 14:
What is the typical number of trunks in a Call Center?
A. equal to half the number of IVR ports
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B. greater than the number of IVR ports plus the number of agent phones
C. less than or equal to the number of IVR ports plus the number of agent phones
D. twice the number of IVR ports plus the number of agent phones
Answer: C
QUESTION 15:
How does the Extended Get Digit String step differ from the Get Digit String? (Choose
two.)
A. It can be used in conjunction with another step.
B. It allows the application programmer into another section of the application.
C. Most of the Extended Get Digit String variables can be changed while the application
is running.
D. It allows the entry of a Boolean expression for the Interruptible and Clear DTMF
Buffer on Retry fields.
Answer: C, D
QUESTION 16:
How many skills may an agent have?
A. 25
B. 50
C. no enforced limit
D. as many as the number of ports supported on the server
Answer: B
QUESTION 17:
You have just successfully added a JTAPI trigger in CRS Administration. Which two
items are automatically configured on your CallManager? (Choose two.)
A. CTI dialogue control port
B. CTI Route Point
C. dialogue group
D. Call Control Group
E. CTI Route Port
F. CTI Route Point association with JTAPI User
Answer: B, F
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QUESTION 18:
What allows you to monitor the system performance of the Cisco CRS System (CPU,
memory, etc.)?
A. Cisco Desktop Administrator
B. Cisco Supervisor Desktop
C. Microsoft Windows 2000 Performance Monitoring
D. CRS Application Administration
E. CRS Application Editor
Answer: C
QUESTION 19:
What is the default filename for the component trace file?
A. CiscoMIVR.log
B. CiscoMADM.log
C. CiscoMEDT.log
D. CiscoMCVD.log
Answer: A
QUESTION 20:
How do you start an event-triggered debug session?
A. Select “Start” from the Debug menu in CRS Script Editor.
B. Select “Reactive Script…” from the Debug menu in CRS Script Editor.
C. Select “Debugging” from the Trace menu in CRS Application Administration.
D. Select “Start Trace” from the Trace menu in CRS Application Administration.
Answer: B
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