Actualtests 642-164
Posted on | October 6, 2008 |
Unified Communications Contact Center Express.(UCCX) : 642-164 Exam
642-164 UCCX
Unified Communications Contact Center Express Implementation
Exam Number: 642-164
Associated Certifications: Unified Communications Contact Center Express
Duration: 75 minutes (55-65 questions)
Available Languages: English
Click Here to Register: Pearson VUE
Exam Policies: Read current policies and requirements
Exam Tutorial: Review type of exam questions
Exam Description Exam Topics Recommended Training Additional Resources
Exam Description
The 642-164 UCCX Unified Communications Contact Center Express Implementation exam is associated with the Unified Communications Contact Center Express Specialist certification. This exam tests a candidate’s knowledge of the design, implementation, and operation of CRS/UCCCX deployments. Candidates can prepare for this exam by taking the UCCXD v 1.1 Unified Contact Center Express & Unified IP/IVR Deployment course.
Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.
Design a Unified Contact Center Express System deployment
Perform customer capacity planning
Determine customer required features
Evaluate and recommend different configuration options
Identify available configuration and ordering tools
Implement a Unified Contact Center Express System
Describe the process for installing Unified Contact Center Express software and hardware
Describe the process to configure Unified Contact Center Express software and provision the users to meet customer requirements
Describe the process of using the Unified Contact Center Express Application Editor
Describe the process of provisioning Unified Contact Center Express applications
Operate a Unified Contact Center Express System
Identify basic Unified Contact Center Express user tasks
Identify process and tools available for troubleshooting Unified Contact Center Express
Identify process and tools available for monitoring system operations in Unified Contact Center Express
Identify process and tools available for patching, upgrading systems, and license additions for Unified Contact Center Express
Exam Number/Code: 642-164
Exam Name:Unified Communications Contact Center Express.(UCCX)
“Unified Communications Contact Center Express.(UCCX)”, also known as 642-164 exam, is a Cisco certification. With the complete collection of questions and answers, Actualtests has assembled to take you through 68 Q&As to your 642-164 Exam preparation. In the 642-164 exam resources, you will cover every field and category in IT Certification and Career Paths helping to ready you for your successful Cisco Certification.
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QUESTION 11:
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What does CSQ stand for in Cisco Unified Contact Center Express?
A. Common Service Queue
B. Contact Skill Queue
C. Common Skill Queue
D. Contact Service Queue
E. Competence Skill Queue
F. Competence Service Queue
Answer: D
QUESTION 12:
What is the main function of the CRS Editor?
A. remotely manages the LDAP Directory
B. creates CRS Engine reports
C. creates application scripts for call flows
D. manages the CRS Server
Answer: C
QUESTION 13:
In Cisco Unified Contact Center Express, where is wrap-up data enabled?
A. in CSQ configuration on Application Administration
B. in workflow groups on Cisco Desktop Administrator
C. in the Cisco Supervisor Desktop
D. in resource configuration on Application Administration
Answer: B
QUESTION 14:
Exhibit:
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Refer to the exhibit. What is the purpose of the Repair button in the Cisco Unified
Contact Center Express 5.0 Installation Wizard?
A. repair the Cisco Unified Communications Manager cluster associated with this Cisco
CRS system
B. remove a version of Cisco CRS that the user had attempted but failed to remove
previously
C. recover or restore a Cisco CRS system
D. reinstall the same version of Cisco CRS on top of the currently installed version
Answer: C
QUESTION 15:
What allows you to monitor the system performance of the Cisco CRS System (CPU,
memory, etc.)?
A. Microsoft Windows 2000 Performance Monitoring
B. CRS Application Administration
C. Cisco Supervisor Desktop
D. CRS Application Editor
E. Cisco Desktop Administrator
Answer: A
QUESTION 16:
Which Cisco Unified Contact Center Express deployment scenario is valid?
A. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications
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Manager 4.1
B. Cisco Unified Contact Center Express 4.0 with Cisco Unified Communications
Manager 4.0
C. Cisco Unified Contact Center Express 5.0 with Cisco Unified Communications
Manager 5.0
D. Cisco Unified Contact Center Express 4.5 with Cisco Unified Communications
Manager 4.3
Answer: A
QUESTION 17:
How is product licensing stored and viewed in Cisco Unified Contact Center Express
4.0?
A. stored in local files, viewed in Cisco CRS Application Administration
B. stored in LDAP, viewed in Cisco CRS Application Administration
C. stored in local files, viewed in Cisco CRS License Update Utility
D. stored in LDAP, viewed in Cisco CRS License Update Utility
Answer: B
QUESTION 18:
What is a benefit of using subflows?
A. creates a framework for CRS Server status reporting
B. decreases latency through increased bandwidth on CRS Server
C. collects information about callers to agents
D. decreases the amount of flows
E. provides more efficient management of flows that are called by multiple other flows
Answer: E
QUESTION 19:
How can you configure the Prompt step to play different prompts following subsequent
timeouts or retries?
A. Configure it as a Random Container Prompt.
B. Configure it as an Escalating Container Prompt.
C. Configure it as a Generated Prompt.
D. Configure it as a Concatenated Container Prompt.
Answer: B
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QUESTION 20:
In the Expression Editor panel of CRS Script Editor, why would you use the Java tab?
(Choose three.)
A. to pass variables between two different workflows
B. to get a reference to the Contact and Session states
C. to allow for arguments to be passed to a specified method
D. to reference a variable or invoke a method of a custom Java Object
E. to execute a specified method of a Java class
F. to create an object for the purpose of executing methods on a remote computer
Answer: C,D,E
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October 7th, 2008 @ 6:46 pm
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