Small Medium Business Account Manager (SMBAM) : 646-171 Exam
646-171 SMBAM
SMB Account Managers
Last day to test January 1, 2009

Exam Number: 646-171
Duration: 60 minutes (15-25 questions)
Available Languages: English
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Exam Tutorial: Review type of exam questions

Exam Description Exam Topics
Exam Description
The 646-171 SMBAM SMB Account Manager exam is the exam associated with the SMB AM job role. Candidates can prepare for this exam by taking the SMB University Foundation and Security courses. This exam tests a candidate’s knowledge to be able to articulate the value of the Cisco SMB Solution and understanding basic customer SMB business requirements. Topics covered include: discovering customer business requirements; identifying the capabilities and benefits of the Cisco SMB Solution; and, recommending appropriate post-sales service and support options.

Exam Topics
The following information provides general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. Note: AM’s need to be able to articulate the value of the full SMB product and service offering.

Discover customer business requirements
Identify market trends and key business drivers as it relates to the customer
Identify customer’s current and future business and growth requirements
Identify customer network security requirements
Describe and identify the capabilities and benefits of the Cisco SMB Solution
Describe the benefits of the full end-to-end Cisco SMB solution
Describe how Cisco switches are positioned in the Cisco SMB solution
Describe how the Cisco Integrated Service Routers (ISRs) are positioned in the Cisco SMB solution
Use Quote Builder to create NTE Price Quotes
Recommend appropriate post-sales service and support options
Describe the available post-sales service and support options
Direct customer to the appropriate point-of-contact

Exam Number/Code: 646-171
Exam Name:Small Medium Business Account Manager (SMBAM)

“Small Medium Business Account Manager (SMBAM)”, also known as 646-171 exam, is a Cisco certification. With the complete collection of questions and answers, Actualtests has assembled to take you through 50 Q&As to your 646-171 Exam preparation. In the 646-171 exam resources, you will cover every field and category in SMB Engineer helping to ready you for your successful Cisco Certification.
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QUESTION 11:
Which three beneficial features are found on the cisco.com website? (Choose three.)
A. Online solution troubleshooting
B. Knowledge transfer resources
C. Network Management and Diagnostic tools
D. Tools to Minimize the risk of network downtime
E. Online hardware replacement
F. Online product and technology information
Answer: B,C,F
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QUESTION 12:
Which three can be symptoms of the growth phase in the Cisco SBR methodology?
(Choose three.)
A. Facilitate Employee Reachability
B. Need to provide Certkiller .com with a basic up-to-date website
C. Provide a Website on par with competitors
D. Provide rapid access for geographically dispersed employees
E. Unable to provide rapid secure access to customer history, data or buying behavior
F. Need to facilitate customer reachability
Answer: A,C,D
QUESTION 13:
If Certkiller .com needs to upgrade the Cisco IOS Software of a Cisco Router, Where is
the best place to download the upgrade image file from?
A. The best option is to download it from the Cisco TAC website
B. The best option is to download it from the Cisco.Com Software support site
C. The best option is to download it form the Cisco Advanced Services website
D. The best option is to download it from the TFTP site on Cisco.com
Answer: B
QUESTION 14:
What are two benefits for the Cisco Partner, derived from the Cisco SBR Methodology?
(Choose two.)
A. Proactive planning enhances customer satisfaction
B. Solution differentiation from the competition allows for premium margins
C. There are faster implementation of new business applications
D. There is less risk through the implementation of proven solutions
Answer: A,B
QUESTION 15:
Which three are the phases of the Cisco Smart Business Roadmap? (Choose three.)
A. Finished
B. Implemented
C. Foundation
D. Beginning
646-171
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E. Optimized
F. Growth
Answer: C,E,F
QUESTION 16:
What are two benefits of the Cisco TAC? (Choose two.)
A. Having improved network availability and performance
B. Having Access to the current software releases and support for software packages
C. Having The ability to access a group of experts
D. Having direct or indirect access to the Cisco TAC global organization
Answer: C,D
QUESTION 17:
Which two options are benefits of the Cisco Technical Assistance Center? (Choose two.)
A. Enhances network and/or application availability, reliability and stability
B. Provides rapid fault isolation in a complex environment, leading to quick resolution
C. Increase the Performance of current Features
D. Processes broad Expertise in Cisco technologies
Answer: B,D
QUESTION 18:
Which three options are features of the Cisco 3800 Series Integrated Services Routers?
(Choose three.)
A. Integrated Hardware for offload of encryption services
B. Wireless LAN
C. SRST with centralized Cisco CallManager fro up to 120 IP Phones
D. Support For up to Eight NMEs
E. Cisco CallManager Express for up to 36 IP Phones support
F. High Performance Architecture optimized for concurrent service deployment
Answer: A,B,F
QUESTION 19:
If Certkiller .com has a problem with the hardware, which two options does the Cisco
SMRTnet Contract Offer?( Choose two.)
646-171
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A. Cisco IOS upgrade, including the most recent patches and bug fixes
B. OnSite Support
C. Advanced Hardware Replacement
D. No Hardware Replacement
Answer: B,C
QUESTION 20:
Which of the following is a new product that is included in the Cisco SMB Support
Assistant?
A. Cisco Unified CallManager
B. Cisco Unity Express
C. Cisco Unified CallManager Express
D. Cisco Unity
Answer: C
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