Unified Communications Express AM : 646-223 Exam
646-223 UCXAM
Unified Communications Express AM

Exam Number: 646-223
Duration: 60 minutes 45-55 questions
Available Languages: English
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Exam Description Exam Topics
Exam Description
The 646-223 UCXAM Unified Communications Express AM exam tests a candidate’s knowledge of the skills needed by an account manager to articulate a Cisco IP Communications Express solution to small, medium and enterprise customers.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications SMB customer
Qualify an opportunity with an SMB customer
Identify key SMB customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify SMB customer needs/pain points from responses to probing questions
Identify appropriate responses to typical SMB customer objections
Identify the lifecycle services required to support Express solution deployment and management
Identify the individuals influencing the Express product decision-making process

Describe the value of convergance in Cisco Unified Communications Express solutions
Describe the benefits of a converged solution in an SMB customer environment.
Describe the market trends pushing converged solutions in an SMB customer environment
Describe how solutions can leverage SMB customers’ existing infrastructure
Describe how solutions can simplify SMB customers’ operations

Describe the capabilities of Unified Communications Express solutions
Describe the functions of various UC Express Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Express Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Express Applications (Messaging, Video, Mobility etc.)
Identify Unified Communications Express Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified
Communications Express Solution

Describe the value propositions of Unified Communications Express solutions
Describe how UC Express solutions can increase employee productivity
Describe how Cisco Unified Communications Express improves customer responsiveness
Describe how Cisco Unified Communications Express can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications Express solution
Identify the unique advantages of Cisco’s UC Express solutions over the competition – converged infrastructure, network services, etc.

Exam Number/Code: 646-223
Exam Name:Unified Communications Express AM

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QUESTION 11
Using a lifecycle process in a WAAS pre-sales engagement will help achieve which two
objectives? (Choose two.)
A. Reduce storage assessment risks
B. Improve planning opportunities
C. Reduce WAN assessment activity
D. Improve customer satisfaction
E. Reduce LAN assessment activity
Answer: B,D
QUESTION 12
What is a good example of how to use the Common Internet Filesystem (CIFS) file
services adaptor with Cisco WAAS?
A. To Consolidate edge caching appliances
B. To Consolidate application server distribution
C. To Consolidate WAE appliances within the data center
D. To Consolidate software distribution servers
Answer: D
QUESTION 13
Which three types of services are ones that WAAS deployment can offer to remote users?
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(Choose three.)
A. Security
B. Call-Control
C. Print
D. Wireless
E. Packet
F. File
Answer: B,C,F
QUESTION 14
The Cisco Central Manager GUI allows administrators to perform which three actions or
sets of actions? (Choose three.)
A. Correlate security alerts that reach the LAN
B. Set up and distribute print drivers
C. Create, edit and delete application policies
D. Accelerate CIFS traffic with the assistance of QoS
E. Prioritize network traffic throughout the WAE
F. View reports detailing the effectiveness of acceleration
Answer: B,C,F
QUESTION 15
What are the two factors that contribute to diminishing application performance?
(Choose two.)
A. Transport protocol management
B. Transport network management
C. Physical network latency
D. Lack of storage infrastructure
E. Bandwidth infrastructure costs
Answer: A,C
QUESTION 16
Cisco WAAS Central Manager is used to centrally configure, manage and monitor what?
A. All Cisco network devices
B. The egress Router
C. A fully meshed network
D. A topology of Cisco WAE devices
Answer: D
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QUESTION 17
Which two of these factors present a challenge in low-bandwidth environments? (Choose
two.)
A. Server consolidation
B. Server packet consolidation
C. Limits on the amount of data that can be sent
D. Data Transmission negotiation
E. Network Protocol security
Answer: C,D
QUESTION 18
How do you keep administrative traffic from traversing the WAN?
A. By deploying centrally-managed services
B. By using an IVS
C. By using an intrusion prevention system with centrally-managed services
D. By deploying a firewall with managed services
Answer: A
QUESTION 19
Which licensing option should you suggest to a client that is concerned with secure file
caching?
A. Central license
B. Copyright license
C. Enterprise license
D. Transport license
Answer: C
QUESTION 20
Cisco WAAS overcomes performance limitations caused by which three factors?
(Choose three.)
A. WAN bandwidth
B. Packet loss
C. Fiber Channel Swithces
D. Server Consolidation
E. Application acceleration
F. Latency
Answer: A,B,F
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