Advanced Unified Communications AM : 646-230 Exam
646-230 AUCAM
Advanced Unified Communications AM

Exam Number: 646-230
Associated Certifications: Cisco Advanced Unified Communications Sales Specialist
Duration: 60 minutes (50 – 55 questions)
Available Languages: English
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Exam Description Exam Topics
Exam Description
The 646-230 AUCAM Advanced Unified Communications AM exam test a candidate’s knowledge of the skills needed by an account manager to articulate an advanced Cisco Unified Communications solution to an enterprise customer.

Exam Topics
The following topics are general guidelines for the content likely to be included on the Remote Access exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Develop business requirements for a Unified Communications customer
Qualify an opportunity with a customer
Identify key customer business drivers (Virtualization, Mobility, Compliance, Globalization, etc.)
Identify customer needs/pain points from responses to probing questions
Identify appropriate responses to typical customer objections
Identify the lifecycle services required to support solution deployment and management
Identify the individuals influencing the product decision-making process
Describe typical legacy integration/migration

Describe the value of convergance in Cisco Unified Communications solutions
Describe the benefits of a converged solution in a customer environment.
Describe the market trends pushing converged solutions
Describe how solutions can leverage customers’ existing infrastructure
Describe how solutions can simplify customers’ operations

Describe the capabilities of Unified Communications solutions
Describe the positioning of various UC Products/Systems
Describe the differences between Unified Communications Manager and Unified Communications Manager Express
Describe the features and functionality of UC Endpoints — include XML as an endpoint feature
Describe the features and functionality of Unified Communications Manager.
Describe the features and functionality of Unified Communications Manager Express and Unity Express
Describe the features and functionality of UC Applications (Messaging, Conferencing, Contact Center, Video, Emergency Responder, etc.)
Identify Unified Communications Management tools
Describe the features, advantages, methods and benefits of security in a Cisco Unified Communications Solution
Identify appropriate Cisco UC add-on solutions (Collaboration, Mobility, Contact Center, Presence)

Describe the value propositions of Unified Communications solutions
Describe how UC solutions can increase employee productivity
Describe how Cisco Unified Communications improves customer responsiveness
Describe how Cisco Unified Communications can enable a collaborative business environment
Describe the ROI gains realized by a Cisco Unified Communications solution
Identify the unique advantages of Cisco’s solutions over the competition — converged infrastructure, network services, etc.

Exam Number/Code: 646-230
Exam Name:Advanced Unified Communications AM

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QUESTION 11
Using a lifecycle process in a WAAS pre-sales engagement will help achieve which two
objectives? (Choose two.)
A. Reduce storage assessment risks
B. Improve planning opportunities
C. Reduce WAN assessment activity
D. Improve customer satisfaction
E. Reduce LAN assessment activity
Answer: B,D
QUESTION 12
What is a good example of how to use the Common Internet Filesystem (CIFS) file
services adaptor with Cisco WAAS?
A. To Consolidate edge caching appliances
B. To Consolidate application server distribution
C. To Consolidate WAE appliances within the data center
D. To Consolidate software distribution servers
Answer: D
QUESTION 13
Which three types of services are ones that WAAS deployment can offer to remote users?
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(Choose three.)
A. Security
B. Call-Control
C. Print
D. Wireless
E. Packet
F. File
Answer: B,C,F
QUESTION 14
The Cisco Central Manager GUI allows administrators to perform which three actions or
sets of actions? (Choose three.)
A. Correlate security alerts that reach the LAN
B. Set up and distribute print drivers
C. Create, edit and delete application policies
D. Accelerate CIFS traffic with the assistance of QoS
E. Prioritize network traffic throughout the WAE
F. View reports detailing the effectiveness of acceleration
Answer: B,C,F
QUESTION 15
What are the two factors that contribute to diminishing application performance?
(Choose two.)
A. Transport protocol management
B. Transport network management
C. Physical network latency
D. Lack of storage infrastructure
E. Bandwidth infrastructure costs
Answer: A,C
QUESTION 16
Cisco WAAS Central Manager is used to centrally configure, manage and monitor what?
A. All Cisco network devices
B. The egress Router
C. A fully meshed network
D. A topology of Cisco WAE devices
Answer: D
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QUESTION 17
Which two of these factors present a challenge in low-bandwidth environments? (Choose
two.)
A. Server consolidation
B. Server packet consolidation
C. Limits on the amount of data that can be sent
D. Data Transmission negotiation
E. Network Protocol security
Answer: C,D
QUESTION 18
How do you keep administrative traffic from traversing the WAN?
A. By deploying centrally-managed services
B. By using an IVS
C. By using an intrusion prevention system with centrally-managed services
D. By deploying a firewall with managed services
Answer: A
QUESTION 19
Which licensing option should you suggest to a client that is concerned with secure file
caching?
A. Central license
B. Copyright license
C. Enterprise license
D. Transport license
Answer: C
QUESTION 20
Cisco WAAS overcomes performance limitations caused by which three factors?
(Choose three.)
A. WAN bandwidth
B. Packet loss
C. Fiber Channel Swithces
D. Server Consolidation
E. Application acceleration
F. Latency
Answer: A,B,F

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