Supporting Users and Troubleshooting Desktop Applications : 70-272 Exam
Exam Number/Code: 70-272
Exam Name: Supporting Users and Troubleshooting Desktop Applications
Questions and Answers: 100 Q&As
Price: $65.00
Update Time: 2008-6-23

“Supporting Users and Troubleshooting Desktop Applications”, also known as 70-272 exam, is a Microsoft certification.
Preparing for the 70-272 exam? Searching 70-272 Test Questions, 70-272 Practice Exam, 70-272 Dumps?

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70-272 satisfies the requirements of the following certifications
Microsoft – 70-272 MCP Microsoft Certified Professional

Preparation Guide for Exam 70-272
Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-271 (the operating system exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

? Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.

Instructor-led Course for This Exam
? Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

? Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Microsoft Press Self-Paced Training
? MCDST Self Paced Training Kit: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System (Exam 70-272)

Microsoft Certified Practice Tests
? MeasureUp: Visit the MeasureUp Web site to take a practice test.

Free Sample :PassGuide-it certification Printable PDF Or software Download: Actualtest offers free demo for IT certification Exams You can check out the interface, question quality and usability of our IT Simulation exams before you decide to buy it. We are the only one site can offer demo for almost all products http://demo.passguide.com/download

? Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources
? TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.

? Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

QUESTION 1:
You work as a desktop technician at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .com. All servers on the
Certkiller .com network run Windows 2000 Server and all client computers run
either Windows XP Professional or Windows 98.
A Certkiller .com user named Kara Lang uses a Windows XP Professional client
computer named Certkiller -WS030. Kara Lang uses Outlook to send e-mail
messages. Kara Lang wants Certkiller -WS030 to be configured to view Outlook
shortcuts on the left side of the Outlook window when ever she is busy with e-mail
messages.
Which option should be used on the View menu of Outlook?
A. Kara Lang should use the Outlook Bar option.
B. Kara Lang should use the Folder List option.
C. Kara Lang should use the Preview Pane option.
D. Kara Lang should use the Auto Preview option.

QUESTION 2:
You work as a desktop technician at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .com. All servers on the
Certkiller .com network run Windows 2000 Server and all client computers run
either Windows XP Professional. All client computers have Microsoft Office XP
installed.
Certkiller .com contains a Desktop Support team which you are part of. A
Certkiller .com user named Ally Wagner has contacted you. Ally Wagner needs to
add a new personal folder to her installation of Outlook 2002.
What should Ally Wagner do?
A. In the View menu, click View and then click Outlook Bar.
B. Click File and click Data File Management and then click the Close button.
C. Click File, click New, click Outlook data file and then click the OK button twice.
D. Click File, click Open, click Outlook data file and then click the file in the Open
Outlook Data File window and click OK twice.

QUESTION 3:
You work as a desktop technician at Certkiller .com. The Certkiller .com network
contains a single Active Directory domain named Certkiller .com. All servers on the
Certkiller .com network run Windows Exchange Server 2000 Server and all client
computers run either Windows XP Professional. All client computers have
Microsoft Office XP installed.
Certkiller .com contains a Desktop Support team which you are part of. A
Certkiller .com manager named Andy Reid works in the Sales department. Andy
Reid needs to send encrypted e-mail messages to some of the employees in the
department. After sending the messages he discovered that the messages are not
encrypted.
What should Andy Reid obtain from the Exchange server to send encrypted e-mail
messages?
A. A digital ID
B. A security update
C. A blank e-mail message
D. An encryption algorithm

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Questions and Answers : 100 questions
Expected Date: October 24th , 2008
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