CRM 3.0 Installation & Configuration : MB2-421 Exam
Exam Number/Code: MB2-421
Exam Name: CRM 3.0 Installation & Configuration
Questions and Answers: 154 Q&As
Price: $125.00
Update Time: 2008-5-3
“CRM 3.0 Installation & Configuration”, also known as MB2-421 exam, is a Microsoft certification.
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MB2-421 satisfies the requirements of the following certifications
*Certifications being added for MB2-421
Preparation Guide for Exam #MB2-421
Microsoft Dynamics CRM 3.0 Installation and Configuration
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Installation and Configuration should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
? Microsoft Certified Business Management Solutions Specialist
? Microsoft Certified Business Management Solutions Professional ? Installation and Configuration for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
? Collection 8526: Installation and Configuration in Microsoft Dynamics CRM 3.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
? Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration
Classroom training for this exam
? Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration
Supplemental learning resources
? Microsoft Dynamics CRM 3.0 Implementation Guide
? The online Help within the Microsoft Dynamics CRM 3.0 product
Additional skills recommended
? General working knowledge of Windows Server 2000 or 2003, Active Directory (including an understanding of forests, domains, and trusts), IIS, Microsoft Exchange 2000 or 2003, SQL Server 2000, and Microsoft Office Outlook
Microsoft online resources
? MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
? Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Skills being measured
This certification exam measures your ability to do the following:
? Understand and articulate how to set up and configure Microsoft Dynamics CRM 3.0.
? Understand the components used within a Microsoft Dynamics CRM 3.0 deployment and how those components should be effectively installed and deployed to support Microsoft Dynamics CRM.
? Understand supporting components such as Active Directory, Microsoft SQL Server 2000, IIS, and Microsoft Exchange, as well as the Microsoft Dynamics CRM components, which include Microsoft Dynamics CRM Server, the Web browser client, the Microsoft Dynamics CRM client for Microsoft Office Outlook, Microsoft Dynamics CRM Exchange E-Mail Router, and Microsoft Dynamics CRM sample data.
? Configure business units, sites, security roles, users, teams, and organizational settings.
? Use the Microsoft Dynamics CRM 3.0 User Manager, Server Manager, and License Manager tools.
? Import and export customizations.
? Redeploy, upgrade, uninstall, and repair Microsoft Dynamics CRM 3.0.
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QUESTION 1:
You work as a CRM consultant at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .com. Certkiller .com has
its headquarters in Chicago and sales offices in Dallas and Miami. Every sales office
has a Microsoft CRM 3.0 Server and five laptops.
The Telesales campaigns are used by all sales offices. Every sales office makes use of
the mail merge functionality for direct mail order campaigns. Staff at every office
comprise of ten telesales operators that work in two shifts. The telesales operators in
the two shifts make use of the same client computer.
You need to plan the deployment of the most appropriate Microsoft CRM client for
Certkiller .com.
What should you do?
A. You should deploy the Microsoft CRM laptop client for Outlook on the laptop
computers.
B. You should deploy the Microsoft CRM desktop client for Outlook on the laptop
computers.
C. You should deploy the Microsoft CRM laptop client for Outlook on Microsoft CRM
3.0 server.
D. You should deploy the web browser client on the laptop computers.
QUESTION 2:
You work as a CRM consultant at Certkiller .com. Certkiller .com consists of two
departments named Development and Customer Care. Certkiller .com has its
headquarters in Chicago and a branch office in Dallas. The Customer Care
department resides in the headquarters and the Development department resides in
the branch office.
The technicians in the Development department have developed a schema and
formed customization for Certkiller .com. This customization needs to be applied to
an existing Microsoft CRM implementation at the office of one of your customers.
The customer, Rory Allen, has live data in their Microsoft CRM database and
Metabase. You need to apply the developed schema and form customization to Rory
Allen’s existing Microsoft CRM database. The existing live data in Rory Allen’s
Microsoft CRM database must be retained.
What should you do? (Each correct answer presents part of the solution. Choose
TWO.)
A. Backup the Metabase database developed by the Development department to a file.
B. Export the schema and form customization developed by the Development department
to a file using the Microsoft CRM Redeployment tool.
C. Export the schema and form customization developed by the Development department
to a file using the Export Customization tool.
D. Restore the Metabase database developed by the Development department from
backup over Rory Allen’s Metabase database.
E. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Microsoft CRM Redeployment tool.
F. Import the schema and form customization developed by the Development department
to Rory Allen’s site using the Import Customization tool.
QUESTION 3:
You work as a CRM consultant at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .internal. Microsoft
CRM 3.0 Client for Outlook and Microsoft CRM 3.0 Exchange E-mail Router is
used in the current Certkiller .com Microsoft CRM environment.
Certkiller .com wants to restructure its Active Directory domain by creating a new
domain named Certkiller .com. New user accounts must be created in the Certkiller .com
domain and new mail boxes must be created for all Certkiller .com users. The new
domain will also contain a server named Certkiller -SR11. The Microsoft CRM
environment will be retained but the Microsoft CRM 3.0 installations must be
deployed on Certkiller -SR11.
You want to use the Microsoft CRM 3.0 Redeployment Wizard to redeploy the
Microsoft CRM 3.0 installation on Certkiller -SR11.
What should you do?
A. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must assign a
Microsoft CRM security role to each user account.
B. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must install the
Microsoft CRM 3.0 Exchange E-mail Router on Certkiller -SR11.
C. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must ensure that the
DNS Server is accessible.
D. Before using the Microsoft CRM 3.0 Redeployment Wizard, you must create the new
user accounts.
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Questions and Answers : 154 Q&A
Expected Date: October 21st , 2008
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