CRM 3.0 Customization : MB2-422 Exam
Exam Number/Code: MB2-422
Exam Name: CRM 3.0 Customization
Questions and Answers: 212 Q&As
Price: $125.00
Update Time: 2008-5-4
“CRM 3.0 Customization”, also known as MB2-422 exam, is a Microsoft certification.
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MB2-422 satisfies the requirements of the following certifications
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Preparation Guide for Exam #MB2-422
Microsoft Dynamics CRM 3.0 Customization
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 3.0 Customization should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
? Microsoft Certified Business Management Solutions Specialist
? Microsoft Certified Business Management Solutions Professional ? Applications for Microsoft Dynamics CRM
? Microsoft Certified Business Management Solutions Professional ? Developer for Microsoft Dynamics CRM
? Microsoft Certified Business Management Solutions Professional ? Installation and Configuration for Microsoft Dynamics CRM
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
? Collection 8525: Customization in Microsoft Dynamics CRM 3.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
? Course 8525: Microsoft Dynamics CRM 3.0 Customization
Classroom training for this exam
? Course 8525: Microsoft Dynamics CRM 3.0 Customization
Supplemental learning resources
? Microsoft Dynamics CRM 3.0 SDK Client Programming Guide
? Course 8521: Microsoft Dynamics CRM 3.0 Sales Management
? Course 8522: Microsoft Dynamics CRM 3.0 Marketing Automation
? Course 8523: Microsoft Dynamics CRM 3.0 Service Management
? Course 8524: Microsoft Dynamics CRM 3.0 Service Scheduling
? Course 8526: Microsoft Dynamics CRM 3.0 Installation and Configuration
Additional skills recommended
? Familiarity with using the Microsoft Dynamics CRM 3.0 application and CRM implementation methodologies
? Experience working with relational databases, Web development, JScript, DHTML, and XML
Microsoft online resources
? MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
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QUESTION 1
You work as a CRM administrator at Certkiller .com. Your assistant is named Clive
Wilson. You instruct Clive Wilson to define a second client in the case form that will
serve as the secondary owner. You also instruct Clive Wilson to ensure that the
contact data for the second client is readily accessible in Workflow without needing
custom development.
What should Clive Wilson do?
A. A relationship association between Case and User should be created in order to train
clients to create a Note on the Case document to backup the owner.
B. An organization-owned entity called ‘Secondary Owner’ should be created that keeps
data representing Microsoft CRM users which is assigned as Secondary Case owners.
Then you should create a relationship between Secondary Owner and Case to create a
lookup field on the Case form. Thereafter you are able to maintain information regarding
Secondary Owners separate from Users.
C. An nvarchar field should be created to permit the entry of the secondary client in the
case form.
D. The association between Case and Client should be created where the client is the
primary entity.
QUESTION 2
You work as the CRM administrator at Certkiller .com. Your assistant is named
Clive Wilson. The Certkiller .com network consists of one Windows Small Business
Server 2003 Active Directory domain named Certkiller .com.
You have received instruction from the CIO to implement Microsoft CRM 3.0.
Certkiller .com wants to associate service cases with accounts. Management wants to
link the case with a particular person associated with the account
You instruct Clive Wilson to identify the best solution to create this association?
What should Clive Wilson do?
A. The existing Responsible Contact lookup field on the Case Form should be exposed.
B. He should create a new nvarchar text attribute called Responsible Contact.
C. He should insist that the clients create a new association with the Responsible Contact
entity.
D. He should train the users to type the existing Responsible Contact topic field at the
beginning of the lookup field and expose the lookup filed in the case.
QUESTION 3
You work as the network technician at Certkiller .com. You have received instruction
from the CIO to implement Microsoft CRM. Certkiller .com intends to use an image
file as an icon for a custom entity.
What should you do?
A. You should make use of the Microsoft CRM Deployment manager to upload an icon
for the Web and Outlook Clients.
B. You should make use of the Microsoft CRM Deployment manager to locate the
default custom entity icon in \_img\ for the Web client.
C. You should make use of the Microsoft CRM Customization Area to upload an icon for
the Web and Outlook Clients.
D. You should make use of the Microsoft CRM Customization Area to upload an icon for
the Web client. The image file is copied to the Outlook client network installation
location.
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