Applications in Microsoft Dynamics CRM 4.0 : MB2-632 Exam
Exam Number/Code: MB2-632
Exam Name: Applications in Microsoft Dynamics CRM 4.0
Questions and Answers: 50 Q&As
Price: $89.00
Update Time: 2008-8-8
“Applications in Microsoft Dynamics CRM 4.0″, also known as MB2-632 exam, is a Microsoft certification.
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Preparation Guide for Exam #MB2-632
Microsoft Dynamics CRM 4.0 Applications
Audience profile
Individuals who want to obtain a certification on Microsoft Dynamics CRM 4.0 Customization and Configuration should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
? Microsoft Certified Business Management Solutions Specialist
? Microsoft Certified Business Management Solutions Professional ? Applications for Microsoft Dynamics CRM 4.0
? Microsoft Certified Business Management Solutions Professional ? Developer for Microsoft Dynamics CRM 4.0
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
E-Learning courses for this exam
? Collection 8913: Applications in Microsoft Dynamics CRM 4.0
Note We strongly recommend that you use training materials in conjunction with the corresponding e-learning to prepare for a certification exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
? Course 8913: Applications in Microsoft Dynamics CRM 4.0
Classroom training for this exam
? Course 8913: Microsoft Dynamics CRM 4.0 Applications
Supplemental learning resources
? Sales Management, Marketing Automation, Service Management, Service Scheduling online manuals, and tutorials in online Help in the Microsoft Dynamics CRM product.
Additional skills recommended
? General working knowledge of Microsoft Windows 98, Microsoft Windows 2000 Server, or Windows XP; the installation process; and the Customer Relationship Management process.
Microsoft online resources
Free Sample :PassGuide-it certification Printable PDF Or software
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? MSDN: Designed as a reference for developers, the Microsoft Developer Network (MSDN) features code samples, technical articles, newsgroups, chats, and more.
? Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Question: 1
Your company has just started trading internationally, and the Head of Sales at your company
has asked you to produce a list of Opportunities, showing the estimated revenue in both the
transaction currency and the base currency, and also the exchange rate. None of the existing
Opportunities views include all the fields you need. How can you produce the data and make it
available to the Head of Sales as quickly as possible? Choose the 2 that apply.
A. Export to Excel and choose ‘Static worksheet with records from this page’. Select the
columns you need in the report.
B. Export to Excel and choose ‘Dynamic worksheet’. Select the columns you need in the report.
C. Export to Excel and choose ‘Dynamic PivotTable? Select the columns you need in the report.
D. Use advanced find to generate a view with the correct fields. Save the resulting view and
share it.
Question: 2
You are a sales manager working for a large corporation that handles investments. Sales
personnel are limited to viewing only their own customer records because of the sensitive nature
of the business. One of your sales team, William, is taken seriously ill. You need to allocate
another salesperson, Patricia, to manage William’s accounts and opportunities while he is unwell.
You will want William to manage his own accounts and opportunities when he returns to work.
What should you do?
A. Select all the accounts that William owns and assign them to Patricia.
B. Select all the accounts that William owns and share them with Patricia.
C. Select all the activities that William owns and assign them to Patricia.
D. Select all the opportunities that William owns and share them with Patricia.
Question: 3
You are a Sales Representative working in Microsoft Dynamics CRM Outlook with offline access.
You want to recording the details of an opportunity and have opened an account to view the
information and need to know if the account is active. What is the most efficient way to locate this
information?
A. Click on the Administration tab and check the status field.
B. Use the Status Bar at the bottom of the form to view the status of the record.
C. Use the Form Assistant at the right side of the entity to view the status.
D. Use the Inactive Accounts view to see if the account is present.
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Questions and Answers : 50 Q&As
Updated: May 16th , 2008
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