Navision 4.0 Service Management : MB7-232 Exam
Exam Number/Code: MB7-232
Exam Name: Navision 4.0 Service Management
Questions and Answers: 120 Q&As
Price: $125.00
Update Time: 2008-6-28
“Navision 4.0 Service Management”, also known as MB7-232 exam, is a Microsoft certification.
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MB7-232 satisfies the requirements of the following certifications
*Certifications being added for MB7-232
Microsoft Business Solutions ? Navision 4.0 Service Management
Audience profile
Individuals who want to obtain a certification on Microsoft Business Solutions ? Navision (now Microsoft Dynamics NAV) 4.0 Service Management should take this exam.
Credit toward certification
When you pass this exam, you earn credit toward the following certifications:
? Microsoft Certified Business Management Solutions Specialist
? Microsoft Certified Business Management Solutions Professional ? Applications for Microsoft Dynamics NAV
Preparation tools and resources
In addition to your hands-on experience working with the product, we highly recommend that you use the following tools and training to help you prepare for this exam.
Training materials for this exam
Training materials for Microsoft Dynamics can be ordered through your local partner.
? Microsoft Business Solutions ? Navision 4.0 Service Management
Classroom training for this exam
? Course 8365: Microsoft Business Solutions ? Navision 4.0 Service Management
Supplemental learning resources
Free Sample :PassGuide-it certification Printable PDF Or software
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http://demo.passguide.com/download
? Online Help within the Microsoft Dynamics NAV product
Additional skills recommended
? A minimum of three months of hands-on experience with Service Management in Microsoft Dynamics NAV 4.0
? Ordinary warehouse handling procedures
Microsoft online resources
? MSDN: The Microsoft Developer Network (MSDN) is a reference for developers that features code samples, technical articles, newsgroups, chats, and more.
? Training and certification newsgroups: There is a newsgroup for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.
Question: 1
Customer XYZ, Inc purchased Computer Hardware from your organization to build a server. They
have recently called regarding the hard drive (a component in which they purchased) has gone
bad. The hard drive is currently under a valid service plan. Prior to assigning a technician, which
window will you find a resource located in the proper zone and whether this location has the
required skill to perform the service?
A – Resource Availability
B – Service Management Setup
C – Service Order
D – Fault Areas
Question: 2
What is the default response time?
A – The number of hours used by the program to set up the time frame within different service
orders
B – The number of hours it takes to respond to a customer inquiry
C – The estimated number of hours between the creation of the service order and the time when
the repair status on the service item changes from Initial to In Process
D – The number of hours it takes to generate a response activity
Question: 3
John Smith purchased a radio and a service contract on the unit. The radio has recently had
some problems that Mr. Smith would like to be addressed. What should you look for to identify
the proper technician with skills needed to repair and maintain this item?
A – Work-Hour Template
B – Skill Code
C – Default Service Hours
D – Service Zone
Actualtests microsoft MB7-232
Questions and Answers : 120 questions
Expected Date: October 20th , 2008
Price: $159.99 $125.99
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