Supporting Users and Troubleshooting a MS Windows XP OS : 70-271 Exam
Exam Number/Code: 70-271
Exam Name: Supporting Users and Troubleshooting a MS Windows XP OS
Questions and Answers: 122 Q&As
Price: $65.00
Update Time: 2008-6-23

“Supporting Users and Troubleshooting a MS Windows XP OS”, also known as 70-271 exam, is a Microsoft certification.
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70-271 satisfies the requirements of the following certifications
Microsoft – 70-271 MCP Microsoft Certified Professional

Preparation Guide for Exam 70-271
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

Audience Profile
Candidates for this exam support end users who run Microsoft Windows XP Professional in a corporate environment or Microsoft Windows XP Home Edition in a home environment. They should have experience using applications that are included with the operating system, such as Microsoft Internet Explorer and Microsoft Outlook Express, as well as the productivity applications used in a corporate environment, such as Microsoft Office applications.

Candidates should be able to resolve operating system issues by telephone, by connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in a workgroup or Active Directory domain environment and how end users are affected by each environment.

This exam, when combined with 70-272 (the applications exam for desktop support technicians), should validate that a candidate can successfully answer, or escalate, all calls from end users.

Credit Toward Certification
When you pass the Supporting Users and Troubleshooting a Microsoft Windows XP Operating System exam, you achieve Microsoft Certified Professional (MCP) status. You also earn:

? Core credit toward Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP certification

Preparation Tools and Resources
We make a wealth of preparation tools and resources available to you, including courses, books, practice tests, and Microsoft Web sites. When you are ready to prepare for this exam, here’s where you should start.

Instructor-led Course for This Exam
? Course 2261: Supporting Users Running the Microsoft Windows XP Operating System

? Course 2262: Supporting Users Running Applications on a Microsoft Windows XP Operating System

Microsoft Press Self-Paced Training
? Training Kit: Supporting Users and Troubleshooting Microsoft Windows XP

Microsoft Certified Practice Tests
? MeasureUp: Visit the MeasureUp Web site to take a practice test.

? Self Test Software: Visit the Self Test Software Web site to take a practice test.

Microsoft Online Resources
? TechNet: Designed for IT professionals, this site includes How-tos, best practices, downloads, technical chats, and much more.

? Training & Certification Newsgroups: A newsgroup exists for every Microsoft certification. By participating in the ongoing dialogue, you take advantage of a unique opportunity to exchange ideas with and ask questions of others, including more than 750 Microsoft Most Valuable Professionals (MVPs) worldwide.

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QUESTION 1:
You work as a desktop support technician at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. The
Certkiller .com network contains ten Windows 2000 Server computers and 1,200
Windows 2000 Professional client computers.
Certkiller .com has headquarters in London and branch offices in Paris, Minsk, and
Athens. The CIO of Certkiller .com has sent a manager named Andy Reid to work in
the office of Paris. Andy Reid has taken with him the Windows XP Professional Full
Packaged Product (FPP). Accompanying the FPP is a Microsoft Select License for
the installation of Windows XP Professional.
At Paris Andy Reid wants install Windows XP Professional on a laptop. Andy Reid
uses the installation media in the Product Fulfillment kit with the Microsoft Select
License for the installation. Andy Reid then contacts you to state his problem “a
screen requires the input of a product license key”.
Andy Reid wants to know which product key he should use.
What should you tell him?
A. The FPP product key
B. The VLK product key
C. A product key that is acquired by the security Web site.
D. Use the product key printed on a sticker at the bottom of the laptop.
Answer: B
Explanation:
If you want to license Windows XP Professional, you should use the Volume
Product License Key (VLK).
Incorrect answer:
A: The FPP is used to install media which is provided in an FPP.
C: If you make use of the security website, you or Andy Reid will violate the Microsoft
License agreement.
D: The Windows XP Professional product key which is on the laptop is intended only for
the installation of Windows XP Professional on the system to which the sticker is
attached.
QUESTION 2:
You work as a desktop technician at Certkiller .com. The Certkiller .com network
consists of a single Active Directory domain named Certkiller .com. All servers on the
Certkiller .com network run Windows Server 2003 and all client computers run
Windows XP Professional.
A Certkiller .com user named Rory Allen is a member of the Research and
Development department. One morning Rory Allen complains that he is unable to
join the Certkiller .com domain with his Windows XP computer. You tell Rory Allen
070-271
to ping a domain controller in Certkiller .com, which was successful.
What should you tell him to do next?
A. Rory Allen should verify the domain mode.
B. Rory Allen should verify the operating system version.
C. Rory Allen should verify the hardware compatibility.
D. Rory Allen should verify the network connectivity.
Answer: B
Explanation: The Windows XP Professional can join a Windows Server 2003
domain, not the Windows XP Home Edition. This is the difference if the two
operating systems.
Incorrect answer:
A: It is not needed to make sure of the domain mode because Windows XP Professional
cam interoperate with Windows Server 2003.
C, D:
The hardware compatibility or the network connectivity his not the problem. It states in
the scenario that Rory Allen did ping the domain which was successful.
QUESTION 3:
You work as a desktop support technician at Certkiller .com. The Certkiller .com
network consists of a single Active Directory domain named Certkiller .com. All
servers on the Certkiller .com network run Windows Server 2003 and all client
computers run Windows XP Professional.
Certkiller .com consists of a Sales department. A Certkiller .com employee named Mia
Hamm works in the Sales department. Due to volume of work, Mia Hamm needs
her computer every minute. One morning Mia Hamm came to you and said that she
needs the latest versions of the security patches from Microsoft. Mia Hamm wants
the update to be installed without intervention from her.
What should you tell Mia Hamm to do?
A. Use Software Update Services (SUS).
B. Use the Windows Update.
C. Use Automatic Updates.
D. Use Windows Unattended Installation.

Actualtests Microsoft MCDST 70-271
Questions and Answers : 122 questions
Expected Date: October 24th , 2008
Price: $129.99 $89.99

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